"I have worked with CPSI since 1993 when we completed our initial install. During the years since then, we have purchased many other components to the system and have been quite pleased with the results each time. I feel that CPSI's integrated computer solution has been central to helping me grow Coffey Health System from a $2,000,000 per year organization to a $13,000,000 a year organization.  This has been accomplished with very efficient staffing and the move to an electronic medical record for Point of Care and Home Health, which puts me ahead of the competition. I was able to stop overtime due to paper charting and increase quality of life for the professional staff. One of my senior staff was very skeptical of the Point of Care system and thought about quitting because of the mobile care station. After the first year she said that she didn't want any of the other staff to know, but she could not do her job today without the help of the computerized Point of Care. CPSI provides the tools to Healthcare organizations for staff retention and job satisfaction.

Over the years I have worked with numerous computer companies who did not offer customer service and always ignored customer suggestions. CPSI has always provided excellent customer service and their first priority is to try to keep their clients systems up 99.9% of the time. During the last 8 years, CHS has only had one total system failure. When that did happen, CPSI had a technical support person on a plane within the hour with a new system. They had us on-line again in less than 12 hours. CPSI has always kept their word to me by providing quality customer support services.

The other commitment CPSI made to all their customers and me was to listen and to keep our systems current. Through the CPSI Users Groups, the users provide input to CPSI on the enhancements that should be made to keep our systems current. We also give advice on ways to provide their quality support services and new products to improve productivity and quality care. The greatest fact in providing quality customer support is that all users are on the same version of software. Problems are solved proactively because CPSI has the ability to find trends and keep all of our systems up to date with a fix before you have a major problem.

CPSI has met all of their commitments to CHS and is leading us into the future. As CPSI continues to develop new services to enhance quality of care and patient safety, I could not feel better about our partnership with a quality computer company who works so closely with their clients in making patients our first priority."